Showing titles in Customer Service

Whatever you’re doing, you are selling something. You could be selling yourself, your company, your product or service, an idea or an opportunity. Knowing how to sell is the skill set that will determine how much money you make in your lifetime. This book will teach you practical steps, tactical applications and insights that will help you improve continuously. Most importantly, you will learn a proven process that can be applied again and again to increase your sales, grow your business or accelerate your career.

Create a Customer Success team that moves the needle on retention and revenue. The Ultimate Guide to Building a Customer Success Team That Powers Billion-Dollar Growth. Are you ready to build a Customer Success team that doesn’t just support customers — but drives explosive growth, skyrockets retention, and turns clients into lifelong advocates? Whether you’re an early-stage founder, a new Customer Success leader, or a VP at a scaling startup, From Zero to Unicorn is your step-by-step playbook for creating a world-class Customer Success organization from the ground up.

In Relationship Intelligence: Sales Through Human Connection, R. Brett Madden, Esq. shares the mindset and skills that drove his consistent, trust-based sales success. With over three decades of experience, Madden has learned that rather than gimmicks, the best salespeople rely on understanding people. This people-first sales guide introduces the Relationship Intelligence Sales Method, a practical, flexible approach that empowers you to: Decode how buyers think and what they actually care about. Build credibility by showing up with empathy and expertise.

In business, your most powerful tool isn’t a strategy, a spreadsheet, or a vision. It’s your words. The way you speak to your team shapes everything: your culture, your loyalty, the care your employees show one another, the way they treat your customers—even the quality of your product. In...

This compilation of viewpoints is intended to show how to transform your Architecture, Engineering and Construction (AEC) firm from features-based messaging to an emotionally connected partnership. This audiobook highlights unique stories of the human element through client partnership and success. The goal is to help you form a strong partnership bond and win more work!

"Vende menos y gana más" de Andrés d'Anconia desmantela la trampa del volumen para presentarte la Filosofía del Alto Valor. Este libro desafía la creencia de que el éxito requiere más clientes y más estrés. En su lugar, ofrece un manual operativo para purgar la mediocridad, multiplicar tus márgenes y sistematizar la excelencia.

If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or...

Why should I do business with you… and not your competitor? Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your...

The former director of communications at Harley-Davidson and one of the most sought-after speakers in the world reveals his exhilarating, innovative approach to creating customer loyalty and marketplace dominance. Ken Schmidt is a wanted man. His role in transforming Harley-Davidson Motor...

Not sure how to speak with people on the phone or face to face? Have problems dealing with difficult customers? If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to listen to Customer Service for Beginners! People come back to businesses that provide them with a quality experience and excellent customer service, and they avoid the employees and places that don’t. Great customer service will keep your clients happy while building your skill set.

In this groundbreaking book, discover the secrets to conquering shyness and becoming a clear, confident, and charismatic communicator. Picture yourself effortlessly initiating conversations, breaking free from the grip of social anxiety, and mastering the art of small talk.

Today’s consumer views loyalty to a business as a fad, and they also expect everything and then some. The companies that are thriving (and will continue to thrive) deliver amazing customer experiences. Customer service isn’t just about being a department or a policy; it is about creating a culture where customers can’t wait to do business with you, and are excited to refer their friends to you as well. This book’s characters, Negative Ned and Positive Paul, illustrate the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.

The first engagement is the most important aspect of a sales campaign—what you say, the questions you ask, the path you direct your clients to. Getting fixated on how you open will separate you from the average sales representatives in your market. The Ends is all about obsessing over the beginnings and endings of your campaigns to heighten your abilities and outpace your peers. After you've set the path for the engagement and properly opened, at some point, you'll inevitably get to the closing—your crucial final engagement.

La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.

Die fundierteste und ehrlichste Informationsquelle im Network Marketing. Ich bin angetreten, um die Branche zu professionalisieren und nachhaltig zu verändern. Mein Ziel ist es, so viele Menschen wie möglich in ein freies und selbstbestimmtes Leben zu begleiten. Es ist ihm ein Herzensanliegen DIR dabei zu helfen, deine persönlichen Ziele, Visionen und Träume zu erreichen, um so deine Freiheit zu erlangen.

Forget about selling a great product or service; the secret to being a great salesperson is to sell nothing. Instead, focus on building emotional relationships. The result? An increase in sales, growth, income, and more fun in your career. How To Sell Nothing demonstrates a repeatable process to recognize the difference between a logical sale that is driven by your voice and an emotional sale which is driven by your prospect’s voice.

The Momentum Sales Model is a proven system for explosive sales growth that you can take anywhere. Whether you're in sales or an entrepreneur, I've been where you are, staring at a target, wondering how on earth I am going to hit it based on the current pipeline, state of the product and lack of new business leads. That was, until I learned how to create momentum.

Es geht vor allem um Authentizität und dass man KEIN Schauspieler sein soll, wenn man etwas verkaufen will. Vorgefertigte Sätze und irgendwelche Spielchen sind fehl am Platz. Man baut eine Verbindung zum Käufer auf, die zu einer Geschäftsbeziehung führt.

Service gehört zum Business. Immer! Service ist kein Sahnehäubchen, das es in guten Zeiten obendrauf gibt. Service ist eine Haltung und macht den Unterschied zwischen Erfolg und Misserfolg eines Unternehmens.

We find ourselves at an inflection point in the relationship between brands and their audiences, where customers and employees are demanding better and more valuable experiences. Companies must keep up with this demand in order to remain competitive. This includes competition for both customers as well as employees. More importantly, while many organizations have traditionally focused on external-facing initiatives first, it is the ones which start internally that have the greatest potential to provide long-term positive benefits.