Welcome to Episode #15 of The Facilities Management Exchange

Today we’re joined by Andy Kelly, Helen Spall and Tony Retberg for a fascinating conversation exploring the unique challenges and rewards of managing some of the UK’s most iconic and historic buildings — from Manchester Central and the Houses of Parliament to Freemasons’ Hall.

This episode dives into the realities of heritage Facilities Management, balancing modern operational demands with centuries of history, and why the people behind these buildings are so passionate about what they do.

In this episode expect:
• A behind-the-scenes look at managing landmark heritage buildings
• The hidden operational challenges of maintaining historic venues
• Ghost stories, urban legends and some unexpected humour along the way
• Honest reflections on the pride FM professionals feel for the buildings they manage
• Career journeys into FM from aviation, security and events
• Why transferable skills are one of the biggest strengths in the industry
• The importance of people, relationships and workplace culture in FM
• The debate around AI, automation and whether experience will always beat technology
• Advice for young people looking to break into Facilities Management
• The growing need for apprenticeships and opportunities within the industry

This is a candid, insightful and entertaining conversation about heritage buildings, operational pressures, career progression and the future of Facilities Management — packed with stories, practical lessons and a genuine passion for the industry.

Welcome to this special episode of The Facilities Management Exchange in partnership with the City Security Council

In this episode, we’re joined by three rising professionals from across the security industry for an honest and insightful conversation around ambition, progression, pay, apprenticeships, leadership and the future of security careers in the UK.

From overcoming imposter syndrome and fleeing adversity to building careers through relentless hard work and sacrifice, this episode shines a light on the real people behind the industry — and the challenges facing the next generation coming into security.

This is a raw, inspiring and thought-provoking discussion exploring career growth, confidence, opportunity, workplace culture and what it truly takes to progress in one of the UK’s most demanding sectors.

In this episode expect:

• The biggest challenges each guest has faced in their career so far
• Why stepping outside your comfort zone is essential for growth
• How every role helps “polish your skills” and shape your career path
• A discussion on ambition, drive and whether everyone actually wants career success
• The realities of pay, wage growth and the increasing pressure businesses are under
• Why the government needs to do more to support businesses and employers
• A huge conversation around apprenticeships — and why removing them could damage the future of the industry
• Advice for anyone feeling suppressed or stuck in their current role

This episode is packed with valuable insights for anyone working in security, facilities management or leadership — especially those looking to build a long-term career and create opportunities for the next generation entering the industry.

Welcome to Episode #13 of The Facilities Management Exchange

Today we’re joined by Darien Jay, Sharlene Rhoden and Debra Watson for a deep dive into the world of Facilities Management consultancy — how people enter the industry, what keeps them there and how relationships, value creation and adaptability define long-term success.

This episode explores three very different career journeys into FM, and what they reveal about the realities of consultancy, networking, and staying relevant in a rapidly evolving sector.

In this episode expect:
• How each guest found their way into Facilities Management
• The honest answer to what keeps people in the industry
• Why great consultants are defined by being problem solvers
• The role of relationships in FM
• How supplier ecosystems often drive the most innovative thinking in FM
• The importance of networking
• Honest reflections on over-promotion
• Why FM is still largely meritocratic
• The growing impact of AI and technology
• How COVID reshaped working patterns

This is a candid, practical and insight-packed conversation on what consultancy really looks like inside FM — from career lessons and commercial realities to the future of technology, talent and workplace culture.

Welcome to Episode #12 of The Facilities Management Exchange

Today we’re joined by Andrew Hulbert — entrepreneur, investor, culture-builder and one of the most recognisable figures in UK FM. Andrew is the founder of Pareto FM, a business he grew from a laptop in his bedroom into one of the industry’s most admired companies, ultimately exiting in a deal worth $100 million.

This episode is an honest, energising conversation covering entrepreneurship, culture, politics, pressure, sacrifice… and the mindset required to build something truly exceptional.

In this episode expect:

• Why showing up — literally going to the office — is still one of the most underrated success strategies in business
• How Andrew built the company from a laptop in his bedroom
• What made Pareto FM different — adaptability, treating people right, and building a culture where anyone could call anyone out
• The realities of running an FM company in today’s volatile economic environment
• The personal cost of ambition — relationships, loneliness, sacrifice
• The deeper meaning of wealth
• Professional vulnerability: why great leaders don’t need all the answers
• Andrew’s biggest leadership mistake — and what he’d do differently if he
• The advice he wants every entrepreneur — and every young person entering FM — to hear

This is an episode packed with insights, honesty, humour, and hard-won wisdom from someone who built, scaled and exited one of the most transformative businesses in FM.

Welcome to Episode #11 of The Facilities Management Exchange

We're joined today by Petra Velzeboer — global keynote speaker, author, mental health expert, and founder of a consultancy dedicated to transforming workplace culture and building high-performing teams rooted in genuine wellbeing.

Raised in a cult, Petra has seen first-hand how toxic systems break people down. With 17+ years in mental health and organisational culture, she now uses that lived experience to help individuals and businesses create environments where people can truly thrive — not simply survive.

This is a powerful, eye-opening conversation exploring technology, addiction, culture change, human connection, and Petra’s extraordinary personal journey.

In this episode expect:

• How billions are being spent, competing for our attention
• Why so many of us use our phones to avoid difficult emotions
• The rise of digital addiction, doomscrolling and the disconnect between online and real life
• The skill of turning fear into excitement
• Advice for anyone stuck in a toxic work culture
• Petra's history, growing up in one of the most notorious cults
• Petra's latest book, Digital Wellbeing: Recharge your focus and reboot your life

Links to purchase Petra's books are below:

• Digital Wellbeing - https://amzn.eu/d/0hsTu0wR
• Begin With You - https://amzn.eu/d/01ogj77S

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Welcome to Episode #10 of The Facilities Management Exchange

We're joined by Bernard Crouch, Todimu Bello, and Wayne Young for a powerful conversation about discovering your first role in Facilities Management and the challenges many aspiring professionals face when trying to break into the industry.

In this episode expect:
• How people really find their way into Facilities Management
• Why FM is still overlooked in schools and career pathways
• The perception problem facing the industry
• The realities of starting out – from janitors to leadership roles
• Advice for young professionals trying to break into FM
• The power of networking and saying yes to opportunities
• Todimu’s journey, resilience, and passion for the industry

Enjoy everyone!

In this FMX BITE, Mark asks our guests, what is the hardest challenge they have faced in their working life from an LGBTQ+ perspective.

Our amazing guests are honest and open about their experiences, which should hopefully help others who are going through similar situations. You are never alone.

Listen to the full episode on all platforms.

Welcome to Episode #9 of The Facilities Management Exchange!

We're joined by Co-CEO Reuben Heppelthwaite of Not Just Cleaning, alongside James Makanjuola and John Makanjuola - better known as the Maka Twins - founders of Makagroup Cleaning.

In this episode expect:

• Entrepreneurial roots and family legacy
• Building a commercial cleaning company from scratch
• Making cleaning cool
• Speed, risk and resilience in business
• The power of story, trust and social media
• The future of Facilities Management

Enjoy everyone!