Welcome to Episode #15 of The Facilities Management Exchange

Today we’re joined by Andy Kelly, Helen Spall and Tony Retberg for a fascinating conversation exploring the unique challenges and rewards of managing some of the UK’s most iconic and historic buildings — from Manchester Central and the Houses of Parliament to Freemasons’ Hall.

This episode dives into the realities of heritage Facilities Management, balancing modern operational demands with centuries of history, and why the people behind these buildings are so passionate about what they do.

In this episode expect:
• A behind-the-scenes look at managing landmark heritage buildings
• The hidden operational challenges of maintaining historic venues
• Ghost stories, urban legends and some unexpected humour along the way
• Honest reflections on the pride FM professionals feel for the buildings they manage
• Career journeys into FM from aviation, security and events
• Why transferable skills are one of the biggest strengths in the industry
• The importance of people, relationships and workplace culture in FM
• The debate around AI, automation and whether experience will always beat technology
• Advice for young people looking to break into Facilities Management
• The growing need for apprenticeships and opportunities within the industry

This is a candid, insightful and entertaining conversation about heritage buildings, operational pressures, career progression and the future of Facilities Management — packed with stories, practical lessons and a genuine passion for the industry.