PCC Local Time cover art

PCC Local Time

PCC Local Time

By: Nancy Joan Hess
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Summary

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]Copyright 2026 Nancy Joan Hess Economics Management Management & Leadership Political Science Politics & Government Social Sciences
Episodes
  • So this is goodbye....Closing a chapter on Generation on the Rise
    May 14 2026

    As producer and publisher here at MuniSquare on Substack, today’s post is hard to write… we have decided to bring the Generation on the Rise podcast to a close, at least for now. Dave, Brandon and Nancy start off with a little light bantor today before making their way to the core message which concerns the absence of Eden.

    This will not affect PCC Local Time podcast recordings or our MuniSquare podcast stream. Please subscribe to receive full content from our site that focuses on local government and public service!

    TIMESTAMPS

    00:00 Opening banter and music talk

    03:00 Brandon on ICMA, APMM and the conference season

    03:53 Nancy introduces the final episode

    04:20 Decision to close this chapter of Generation on the Rise

    05:05 Eden’s departure and what is publicly known

    06:15 Why the public testimony required a response

    07:10 What we know, what we do not know

    07:50 Employee voice, risk and organizational recovery

    08:20 Building in public and closing this chapter

    08:54 Brandon reflects on the purpose of the podcast

    09:35 Conversations people need but do not get formal training for

    10:30 The value of candid professional dialogue

    11:20 Continuing the conversation beyond the podcast

    12:01 Dave reflects on Eden, Middletown and next chapters

    13:00 Dave’s leadership lesson: people need to want to follow you

    14:15 Authenticity, social intelligence and emotional intelligence

    15:40 The danger of trying to be someone you are not

    16:50 Mistakes, public judgment and professional recovery

    18:10 Learning, growth and second chances in leadership

    19:10 Investing in employees, boards and communities

    19:45 Looking back on the podcast’s purpose and tone

    21:00 Appreciation for listeners and future collaborations

    21:47 Nancy reflects on Dave and Brandon’s growth

    22:45 Gratitude, community and what comes next

    23:40 Final goodbye and “take care of each other”

    24:05 Closing banter and authenticity of the show

    25:11 Nancy’s final words

    25:37 Dave and Brandon close the episode

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    28 mins
  • APMM Series: The Role of Emergency Management: From a Title on Paper to a Mature Agency
    May 13 2026

    What does a mature emergency management program look like before a community is tested? In this 2026 APMM series episode of PCC Local Time, Nancy Hess talks with Shawn Kauffman, Fire Director for the Centre Region Council of Governments and former Emergency Management Coordinator, about the human infrastructure behind effective emergency response.

    Shawn shares what he has learned over 40 years in emergency services. The conversation explores the importance of local knowledge, technical skill, regional coordination, relationships with county and state partners, and the ability to bring people together across silos before a crisis occurs. It is a practical and hopeful conversation for local government managers, elected officials, emergency service leaders, and volunteers who want to understand where this field is headed

    Be sure to check out and subscribe ro MuniSquare for more content on local government.

    TIMESTAMPS

    00:00 — Introducing Shawn Kauffman and the Centre Region model

    01:40 — What mature emergency management looks like

    02:30 — From silos to coordination

    04:00 — Building relationships before the emergency

    05:20 — Local knowledge versus technical training

    07:00 — Why county relationships matter in Pennsylvania

    08:40 — Regionalization as a practical solution

    11:00 — Volunteer capacity and looking beyond municipal borders

    12:20 — No-notice events and what keeps emergency managers up at night

    15:00 — The infrastructure of relationships

    16:00 — What silos look like in real life

    18:00 — Who makes a good emergency management coordinator?

    19:30 — Falling in love with emergency management

    20:20 — Who needs to be at the table?

    22:10 — Lessons from major events

    23:50 — Creating a “community within a community”

    25:00 — Leadership, ego, and resistance

    26:40 — COVID and the loss of in-person cohesion

    29:00 — Working with state police and large institutions

    30:30 — Large employers, institutions, and local emergency planning

    32:20 — The future of emergency management

    33:40 — The next emergency manager

    34:40 — AI, forecasting, and the human factor

    36:00 — Emergency management as a career path

    37:20 — Shawn’s own path into the work

    38:00 — Closing reflections

    Show More Show Less
    41 mins
  • A 25-Year Relationship, Expressed in Three Words: How safety culture rests on wellness and connection.
    Apr 29 2026

    "I need help."

    There are conversations in local government that change how you think about leadership. This is one of them. In this episode of PCC Local Time, I sit down with Chief David Lash of Northern York County Regional Police and Chief Dave Steffen, retired chief of Northern Lancaster County Regional Police, to talk about how the idea of wellness actually converts to meaningful outcomes inside a police agency.

    Link to an earlier episode with Chief David Steffen on Regional Policing

    Be sure to check out MuniSquare on Substack and our YouTube Channel

    TIMESTAMPS:

    00:00 Opening: why wellness and policing are difficult to connect

    02:00 A 25-year relationship: how it began

    05:30 The shift in policing culture around wellness

    10:00 February 2025: the UPMC shooting

    13:30 Immediate response and the role of support systems

    17:30 Continuity of care and leadership perspective

    19:30 September 2025: the second critical incident

    22:30 “Two minutes of hell”: what happened and what followed

    24:30 Leadership under pressure and the role of relationships

    26:30 The three-word call: “I need help”

    28:30 Reframing wellness as culture, not program

    29:30 Reducing stigma and normalizing support

    31:00 Moving from reactive to proactive wellness

    32:30 Total wellness: beyond mental health

    34:00 Building access: systems, providers, and trust

    36:30 Wellness and use of force: a possible connection

    38:00 Mindfulness and officer buy-in

    39:00 Feeling valued as a core metric

    40:30 Resistance, generational differences, and adaptation

    44:30 Extending wellness into the community

    46:30 Budgeting for wellness as essential, not optional

    48:00 Culture shift: from external image to internal strength

    49:30 Closing reflections: what can be carried forward

    Show More Show Less
    51 mins
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