What does it actually mean to become an AI-first company?

In this episode of the AI Profit Leaders Podcast, Chris Wiser sits down with Tyler Wallace, CEO of CTS Computers and author focused on helping businesses understand and adopt AI strategically.

The conversation goes beyond ChatGPT and simple AI tools to explore how business leaders can use AI to automate processes, increase profitability, improve customer experiences, and future-proof their organizations.

Tyler shares why many businesses are approaching AI the wrong way by chasing tools instead of solving real problems and explains why leadership, clean data, and strategic implementation matter more than the latest AI trend.

Inside this episode:

• Why AI should be a business strategy, not just a tool
• How automation can eliminate hidden profit leaks
• The difference between using AI and becoming AI-driven
• Why small businesses and larger companies need different approaches
• The role of leadership in AI adoption
• Privacy concerns and AI usage inside organizations
• How AI search is changing customer behavior and marketing

If you're a business owner, entrepreneur, MSP leader, or executive trying to understand where AI fits into your company, this episode provides practical insights you can implement now.

In this episode of the AI Profit Leaders Podcast, Lindsey Badillo sits down with Jerem Morris, founder of Data Tech, a managed service provider (MSP) based in the East Valley of Arizona serving 50+ clients across the valley and into Texas.

Jerem shares how he built his business over the past 10 years by rejecting the "break-fix" IT model in favor of recurring, relationship-driven service and how AI is now reshaping the way he works with clients. Growing up in a family of business owners (one of nine kids, with entrepreneur parents and brothers), Jerem has always seen himself as more than just "the IT guy," and AI has accelerated his shift into a true business consultant who sits in the boardroom.

We cover:

• Jeremy's hands-on AI journey, from the launch of ChatGPT to self-hosting open-source large language models for privacy and control
• Why he tells clients it's not about the tool and how AI exposes weak internal processes and communication gaps
• Using AI as a "devil's advocate" to poke holes in your thinking instead of just agreeing with you
• The two camps slowing AI adoption: the doubters who call it a fad, and the over-eager who skip the education
• How AI can help long-time business owners finally understand their key metrics, margins, and their "why"
• Declaring "we are an AI company now" to his team, providing ChatGPT business licenses, and running daily 9 a.m. huddles around AI use

Whether you're a skeptic, an enthusiast, or somewhere in between, this conversation is a practical look at how small businesses can adopt AI the right way by educating first and automating second.

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In this episode of the AI Profit Leaders Podcast, host Lindsey Badillo sits down with John Britt, founder of US Technical Services Group, to discuss the evolution of IT services, the rise of AI in business, and why balance is the key to successful AI adoption.

John shares his journey from running a traditional break-fix IT business to helping companies embrace managed services and AI enablement. He explains why AI is both the biggest opportunity and one of the greatest risks businesses face today, especially for companies resisting change or adopting tools too aggressively without proper guardrails.

The conversation dives into:

• Why AI is becoming essential for every business
• The dangers of AI hallucinations and misinformation
• AI policies, security, and employee usage guidelines
• How MSPs and tech leaders must evolve or risk becoming irrelevant
• The importance of measured AI implementation instead of chasing every shiny tool
• Using AI to reduce employee stress, improve operations, and increase profitability
• Why authentic leadership matters in the AI era

John also shares practical insights on helping business owners adopt AI without overwhelm and why technology leaders must guide clients through this transformation responsibly.

If you're a business owner, MSP, marketer, or leader trying to understand how AI fits into your business strategy, this episode delivers practical wisdom and a grounded perspective on navigating the future of technology.