Showing titles in Customer Service
-
-
Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Unabridged
-
Overall3
-
Performance3
-
Story3
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
Preview -
Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Release date: 06-12-15
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.60 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- By: Jay Baer
- Narrated by: Jay Baer
- Length: 5 hrs and 36 mins
- Unabridged
-
Overall16
-
Performance13
-
Story13
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
-
-
Excellent, very useful and enjoyable
- By Oli on 20-12-20
Preview -
Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- Narrated by: Jay Baer
- Length: 5 hrs and 36 mins
- Release date: 01-03-16
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.63 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- By: Jeff Shore
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions. The problem of drift—a common phenomenon in which a prospect simply forgets about the product offering and goes dark—is persistent and rampant. Technology doesn't change behavior on its own. Behavior is changed by adopting better habits. The fact is, forty-four percent of salespeople give up after one follow-up attempt. That sad reality presents a genuine opportunity.
Preview -
Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Release date: 04-01-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Stop Acting like a Seller and Start Thinking like a Buyer
- Improve Sales Effectiveness by Helping Customers Buy
- By: Jerry Acuff, Wally Wood
- Narrated by: Matthew Porter
- Length: 6 hrs
- Unabridged
-
Overall6
-
Performance5
-
Story5
People love to buy. They love taking home a great product, and they definitely love getting a great deal. But, unfortunately for anyone in sales, people hate being sold. They hate feeling like they've been convinced to buy something or tricked into a purchase - even if they want the product you're selling. That's why sales is harder than ever, and that's why you have to change the way you operate if you want to sell more and keep your customers coming back.
-
-
Other people’s view
- By Ivelina Ruptsova on 14-04-24
Preview -
Stop Acting like a Seller and Start Thinking like a Buyer
- Improve Sales Effectiveness by Helping Customers Buy
- Narrated by: Matthew Porter
- Length: 6 hrs
- Release date: 30-10-14
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Revenue Acceleration Playbook
- Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success
- By: Brent Keltner
- Narrated by: Brent Keltner
- Length: 9 hrs and 29 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
The fact is, product-centered pitching simply doesn’t cut it anymore. Buyers don’t want to hear about your product’s features—they want to hear about how it can solve their problems or help them reach their goals. In The Revenue Acceleration Playbook, sales and marketing expert Brent Keltner introduces a proven go-to-market framework to increase personalization and authenticity across every step of the buyer journey—from initial buyer engagement and prospecting, to closing new deals and expanding customer relationships, to growing target market segments.
Preview -
The Revenue Acceleration Playbook
- Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success
- Narrated by: Brent Keltner
- Length: 9 hrs and 29 mins
- Release date: 05-04-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Outcome Generation
- How a New Generation of Technology Vendors Thrives Through True Customer Success
- By: Paul J Henderson
- Narrated by: Paul Henderson
- Length: 4 hrs and 29 mins
- Unabridged
-
Overall5
-
Performance3
-
Story3
Stand aside, we’re coming through! That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result. These vendors all have subscription pricing at the heart of their business. Each has learned that if customers don’t feel they’ve had success, recurring revenue doesn’t grow, and may even decline. What makes them different? They have absolute clarity about what the customer considers success to be. And they’ve built their business around enabling that success.
Preview -
The Outcome Generation
- How a New Generation of Technology Vendors Thrives Through True Customer Success
- Narrated by: Paul Henderson
- Length: 4 hrs and 29 mins
- Release date: 07-08-19
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.31 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Take Control
- The Financial Advisor's Guide to Exponential Income Growth
- By: Rickson Dsouza
- Narrated by: Rickson Dsouza
- Length: 2 hrs and 51 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
Rickson Dsouza, one of Dubai’s most accomplished life insurance advisors, knows the answers because he’s lived them. In Take CONTROL, Rickson shares the powerful, proven framework he used to transform his life and career, offering listeners an actionable guide to achieving the same. The CONTROL system is a blueprint for commission-based professionals who want to unlock exponential growth, serve their clients with excellence, and build a business that aligns with their dreams.
-
-
Gives in-depth clarity
- By Sudeep on 25-04-26
Preview -
Take Control
- The Financial Advisor's Guide to Exponential Income Growth
- Narrated by: Rickson Dsouza
- Length: 2 hrs and 51 mins
- Release date: 06-04-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£9.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Obsessão pelo cliente
- Working Backwards: histórias, segredos e insights exclusivos de dentro da Amazon
- By: Colin Bryar, Bill Carr
- Narrated by: Leo Senna
- Length: 11 hrs and 34 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Obsessão pelo cliente é uma análise interna da Amazon sobre sua cultura, liderança, práticas internas e um guia de lições e técnicas que você pode aplicar à sua própria empresa e carreira a partir de agora! Neste audiolivro, dois executivos da Amazon revelam os princípios e práticas que impulsionaram o sucesso de uma das empresas mais extraordinárias que o mundo já conheceu.
Preview -
Obsessão pelo cliente
- Working Backwards: histórias, segredos e insights exclusivos de dentro da Amazon
- Narrated by: Leo Senna
- Length: 11 hrs and 34 mins
- Release date: 25-02-26
- Language: Portuguese
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£15.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors.
Preview -
People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
- Release date: 17-07-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.28 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Keep Your Customers
- How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
- By: Ali Cudby
- Narrated by: Kim S. Monti
- Length: 5 hrs and 50 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Keep Your Customers shares why loyalty in the business world matters and walks companies through the strategies and tactics that boost long-term customer value. It costs five to 25 times more for companies to acquire a new customer versus retaining an existing one. That means a company’s process to keep their customers is tied directly to their revenue and profitability.
Preview -
Keep Your Customers
- How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
- Narrated by: Kim S. Monti
- Length: 5 hrs and 50 mins
- Release date: 08-07-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.63 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Corporate Executive Protection
- An Introduction for Corporations and Security Professionals
- By: Christian West, Brian Jantzen
- Narrated by: Alexander Masters
- Length: 5 hrs and 24 mins
- Unabridged
-
Overall1
-
Performance1
-
Story1
In this first-of-its-kind book, seasoned security pros Christian West and Brian Jantzen share lessons learned from years of protecting some of corporate America's most prominent people. Full of practical, hands-on information, this guide provides a comprehensive overview of how to conceive, build and run successful executive protection programs in corporate settings. With insights that only experience in all phases of program execution can provide, the authors dig into the key questions that corporations need to ask and answer.
Preview -
Corporate Executive Protection
- An Introduction for Corporations and Security Professionals
- Narrated by: Alexander Masters
- Length: 5 hrs and 24 mins
- Release date: 21-09-17
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.27 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
- By: Gabe Zichermann, Joselin Linder
- Narrated by: Tom Dheere
- Length: 5 hrs and 21 mins
- Unabridged
-
Overall1
-
Performance0
-
Story0
Harness the power of games to create extraordinary customer engagement with Game-Based Marketing. Gamification is revolutionizing the web and mobile apps. Innovative startups like Foursquare and Swoopo, growth companies like Gilt and Groupon and established brands like United Airlines and Nike all agree: the most powerful way to create and engage a vibrant community is with game mechanics.
Preview -
Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
- Narrated by: Tom Dheere
- Length: 5 hrs and 21 mins
- Release date: 09-11-11
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.07 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Escribo porque me gusta ganar dinero
- By: Isra Bravo
- Narrated by: Isra Bravo
- Length: 4 hrs and 4 mins
- Unabridged
-
Overall6
-
Performance5
-
Story5
La primera persona que me contrató me dijo que la página de ventas de mi web le había parecido mala y antiestética. Lo que no tuvo en cuenta es que me contrató siete minutos después de leerla. Te cuento rápido algunas de las cosas que aprenderás en este audiolibro: Cómo debes escribir...
-
-
Simple: Extraordinario
- By María Alejandra Mezú Carabalí on 14-03-25
Preview -
Escribo porque me gusta ganar dinero
- Narrated by: Isra Bravo
- Length: 4 hrs and 4 mins
- Release date: 11-05-22
- Language: Spanish
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.89 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- By: Tom Chavez, Chris O'Hara, Vivek Vaidya
- Narrated by: LJ Ganser
- Length: 6 hrs and 17 mins
- Unabridged
-
Overall2
-
Performance1
-
Story1
The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing. You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll hear how top companies put these data-driven strategies into action. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next.
Preview -
Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- Narrated by: LJ Ganser
- Length: 6 hrs and 17 mins
- Release date: 19-02-19
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Chat GPT: Is the Future Already Here?
- By: Rodrigo Serzedello
- Narrated by: Ben Hauck
- Length: 51 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Have you heard about this new buzz word: ChatGPT? If you have not, it is one of the most interesting topics in technology and artificial intelligence (AI) in the last decade. Even Microsoft invested about $10 billion dollars in it.
Preview -
Chat GPT: Is the Future Already Here?
- Narrated by: Ben Hauck
- Length: 51 mins
- Release date: 17-02-23
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£5.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Sell Without Selling Out
- A Guide to Success on Your Own Terms
- By: Andy Paul
- Narrated by: Andy Paul
- Length: 3 hrs and 3 mins
- Unabridged
-
Overall3
-
Performance2
-
Story2
Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers: the sales zombies who have stopped learning and stopped improving. Wouldn’t you rather learn how to master the art of selling in, by listening to what your buyers really want?
Preview -
Sell Without Selling Out
- A Guide to Success on Your Own Terms
- Narrated by: Andy Paul
- Length: 3 hrs and 3 mins
- Release date: 22-02-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£9.53 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Unlimited Sales Success
- 12 Simple Steps for Selling More Than You Ever Thought Possible
- By: Brian Tracy, Michael Tracy
- Narrated by: Brian Tracy, Michael Tracy
- Length: 7 hrs and 6 mins
- Unabridged
-
Overall17
-
Performance16
-
Story16
If there were a single great “secret” to being an elite sales professional, surely one of the millions of attendees of BrianTracy’s sales seminars would have spilled the beans by now. There isn’t a secret. But there is a set of consistently successful selling techniques that most companies don’t teach their salespeople, and which most entrepreneurs and independent sales pros think they don’t have time to learn.
Preview -
Unlimited Sales Success
- 12 Simple Steps for Selling More Than You Ever Thought Possible
- Narrated by: Brian Tracy, Michael Tracy
- Length: 7 hrs and 6 mins
- Release date: 10-12-13
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Sense & Respond
- How Successful Organizations Listen to Customers and Create New Products Continuously
- By: Jeff Gothelf, Josh Seiden
- Narrated by: Graham Rowat
- Length: 6 hrs and 19 mins
- Unabridged
-
Overall21
-
Performance20
-
Story19
We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies...
Preview -
Sense & Respond
- How Successful Organizations Listen to Customers and Create New Products Continuously
- Narrated by: Graham Rowat
- Length: 6 hrs and 19 mins
- Release date: 10-12-19
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Client Retention Handbook for Digital Marketing Agencies
- How to Keep Clients on Board Long-Term and Reduce Churn
- By: Josh Nelson
- Narrated by: Frank Di Piazza
- Length: 3 hrs and 15 mins
- Unabridged
-
Overall6
-
Performance6
-
Story6
The Client Retention Handbook For Digital Marketing Agencies is the ultimate must-have guide for anyone running (or starting) a digital agency. While there are hundreds of books focused on "getting" clients, nobody tells you the harsh reality: If you can’t keep clients, you don’t have a business. So how do you get them to stay? Believe it or not, it’s not about results. Getting clients to stay with you longer boils down to three key elements referred to in the book as “the sticky triad”, and you have to get all your ducks in a row….
-
-
The most specific relevant guide for agencies.
- By Juan on 05-07-25
Preview -
The Client Retention Handbook for Digital Marketing Agencies
- How to Keep Clients on Board Long-Term and Reduce Churn
- Narrated by: Frank Di Piazza
- Length: 3 hrs and 15 mins
- Release date: 02-09-22
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£9.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Referral of a Lifetime: Never Make a Cold Call Again!
- By: Tim Templeton
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Unabridged
-
Overall7
-
Performance5
-
Story5
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends and, at the same time, maximize business with existing customers.
-
-
Inspirational business story. Well worth the read
- By Mark on 02-12-19
Preview -
The Referral of a Lifetime: Never Make a Cold Call Again!
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Release date: 29-06-16
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.30 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-