Showing titles in Conflict Resolution & Mediation

While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can. In this revised edition of Fierce Conversations—the bestselling classic guide to getting your message across and getting what you want—master teacher and leader Susan Scott gives you the tools to transform the con­versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter.

We're trying to get something done that really matters to us. To do this we need to work with others. But these others include people we don't agree with or like or trust, so working with them seems impossible - like collaborating with the enemy. What can we do?

The Outward Mindset presents compelling true stories to illustrate the gaps that individuals and organizations typically experience between their actual inward mindsets and their needed outward mindsets. And it provides simple yet profound guidance and tools to help bridge this mindset gap.

Dive into the future of passive income with "ChatGPT Side Hustles" by Alec Rowe. This comprehensive guide unveils over 85 innovative side hustle ideas leveraging the power of AI to boost your income, create new cash flows, and secure a competitive edge.

This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.

In today's fractured world, collaboration is increasingly difficult yet more crucial than ever. Often, to get something done that really matters, we need to work with people we don't agree with, like, or trust. Drawing from thirty-plus years of experience working with leaders in over fifty countries, Adam Kahane shows why conventional collaboration—requiring harmony and agreement—is obsolete. Instead, he provides a groundbreaking approach that embraces discord, experimentation, and genuine cocreation.

You loved John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 Ways to Win With People has just what you need! This complementary companion to the full-length book is ideal for a quick refresher course on...

The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything...

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

Your time and skills are valuable, and your bad clients are holding you back. It’s time to cut ties! Do you have a nightmare client who’s costing you more time and money than they’re worth? Or perhaps you have a difficult one who you’re not sure won’t become a problem further down the line. Maybe you have neither, but you’ve had them before, and now you’re determined to spot them before you agree to work with them. Nearly every freelancer has a story to tell about a client who made their life hell—and they’ll all tell you that it took its toll on their health, happiness, and job satisfaction.

What if the conflicts in our lives—from personal disagreements to workplace tensions to global divisions—all stem from the same root cause? The Anatomy of Peace shows how our biases and behaviors perpetuate cycles of conflict and, more importantly, how we can break free from these patterns to create lasting peace and meaningful change.

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations. The Anatomy of Peace uses a fictional story to powerfully show listeners the way to transform conflict.

Do you feel like you’re always busy but never progressing? Unchain yourself from the grip of delay and dive into "Time Management for Procrastinators," the essential guide for those constantly postponing tasks and grappling with the elusive tick-tock of the clock. This transformative book exposes the root causes of procrastination and arms you with practical strategies. Reclaim your work-life balance.

Become a better crisis leader while equipping yourself with the tools for every day transformative leadership Managing crisis well is at the very heart of good leadership. Here, the team from the National Preparedness Leadership Initiative at Harvard University draws on a deep well of research...

The best things in life are on the other side of difficult conversations. This means that your quality of life is going to be determined by how you handle conflict, both within yourself and with others.

Previously published as Negotiating While Black Winner of the 2024 “Most Useful” Book by the Non-Obvious Book Awards Winner of the 2024 "Best Self-Help" Award by the African American Literary Awards A real-world, one-of-a-kind resource for anyone who has ever been underestimated, overlooked...

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement.