Why Divorce Is a Client Experience Test for Your Firm | Divorce | Leadership
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Why Divorce Is a Client Experience Test for Your Firm | Divorce | Leadership
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About this listen
Divorce is not just an individual advisor moment. It is a firm-wide trust test that reveals whether client support feels steady, human, and dependable across the team. In this episode of Advising Humans, Yasmin and Kathleen explore why relying on advisor instinct creates costly variability, and what leaders should standardize instead. They walk through the core elements that make support more consistent without making it sound scripted, including shared questions, one simple planning tool, and common debrief language for follow-up and handoffs. The conversation also shows how training advisors to pace meetings, sequence decisions, and reduce reactive choices can strengthen trust, retention, referrals, and the overall client experience.
Visit https://advisinghumans.com/ for show notes, episodes, and practical resources.