Smart locks are no longer optional in short-term rentals.

In this episode, Mark Lumpkin sits down with Amber Baron from Dormakaba to talk about why access control is one of the most overlooked parts of the guest experience — and how bad systems can completely ruin a stay.

They break down:

• Why check-in is one of the most important moments in hospitality
• The biggest mistakes hosts still make with property access
• Why physical keys are creating massive operational headaches
• How smart lock systems integrate with PMS software and automation
• The importance of backup systems and emergency access plans
• How remote operators can manage properties more securely
• Where AI and smart access technology are headed next
• Real stories from the field — including a property manager literally Kool-Aid-manning through a door to save a guest stay

If you own, manage, or plan to scale short-term rentals, this episode is packed with practical insights on security, operations, and creating a smoother guest experience.

Listen now and learn why access is the new front desk in hospitality.

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Episode Sponsored By:
STR Search

STR Search is the industry leading property finder service. They've helped investors acquire over 215 profitable STRs across the US. If you'd like the data professionals to help you find your next STR, reach out to STRsearch.com