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NN/G UX Podcast

NN/G UX Podcast

By: Nielsen Norman Group
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The Nielsen Norman Group (NN/G) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com467016
Episodes
  • Incorruptible: How Great Companies Stay Great with Eric Ries
    May 26 2026

    Most UX practitioners have spent their careers fighting for the user — pushing back against dark patterns, advocating for quality, and insisting that making things better for people is also better for the business. Eric Ries would say that instinct is exactly right. And that it's not enough.

    In this episode, host Laura Klein talks with Eric Ries — New York Times Best Selling Author of The Lean Startup and founder of the Long Term Stock Exchange — about his new book, Incorruptible: Why Good Companies Go Bad...and How Great Companies Stay Great. Eric makes the case that most of today's business best practices are actively value-destroying, and that the builders, designers, and makers who already believe product quality matters are more revolutionary than they realize — they just lack the tools to protect that belief inside their organizations.

    They dig into the history of shareholder primacy, why corporate governance is something every practitioner should understand, and the very specific questions you can ask in a job interview to find out whether a company is genuinely mission-driven or just mission-hopeful.


    About Eric Ries | Linkedin

    • The Eric Ries Show
    • Incorruptible (New Book) - Available Now!
    • The Lean Start Up (Book)


    Related NN/G Articles & Videos

    • UX Stakeholder Engagement 101
    • Deceptive Patterns in UX: How to Recognize and Avoid Them
    • Four Factors in UX Maturity
    • UX Maturity Is a Living System, Not a Ladder
    • UXers Need to Think Like Product Leaders


    Try One of Our Courses

    → Becoming a UX Strategist (Live Online)→ Successful Stakeholder Relationships (Live Online)→ Lean UX and Agile (Live Online)→ Demonstrating UX Value (Self-Paced)→ UX Maturity: Elevating Organizational UX Practices (Self-Paced)


    Don’t forget to like and subscribe! ❤️


    Follow Us On:

    Newsletter

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    📹 Post-production by

    Tiago Pedro (Design Assistant)

    Megan Brown (Social Media Lead)

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    38 mins
  • 60. Conversational Design and UI: Why Language Matters More Than Ever
    Apr 29 2026
    What does it actually mean to design conversationally? Not "add a chatbot" — but genuinely apply the principles of human conversation to the systems we build?In this episode, host Laura Klein sits down with Erika Hall, author of Conversational Design and Just Enough Research, to re-visit a topic that's only gotten more relevant since her book came out in 2018. They dig into why language has always been an important part of any interface, what the cooperative principle of conversation can teach us about interaction design, and how the current AI moment is muddying what "conversational" even means.Erika also makes a sharp distinction between AI that solves real problems and AI that performs work — and offers a theory about why so many people are reaching for answer machines right now. Plus: why the best consulting advice is often just "you have to talk to each other," the role of domain expertise in getting anything useful out of an LLM, and what painting chickens has to do with learning to see.About Erika Hall | LinkedIn | BlueskyHer Studio - Mule DesignConversational DesignJust Enough ResearchRelated NN/G Articles:AI Chatbots Discourage Error CheckingDesigning AI Products and Features: Study GuideSycophancy in Generative-AI ChatbotsAI Features Must Solve Real User ProblemsTry One of Our Courses→ Designing AI Experiences (Live Online)→ The Human Mind and Usability (Live Online)→ Understanding LLMs (Self-Paced)→ Informative Microcopy (Self-Paced)Don’t forget to like and subscribe! ❤️Follow Us On:NewsletterInstagramThreadsLinkedin📹 Post-production byTiago Pedro (Design Assistant)Megan Brown (Social Media Lead)TYXU5WMUAXAS8GTC
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    45 mins
  • 59. Getting Hired in UX: What to Do When Apply-and-Wait Isn't Enough
    Apr 1 2026

    Navigating the UX job market has always had its ups and downs, especially with AI reshaping the industry. In this episode, host Laura Klein sits down with Evan Sunwall, NN/G's Director of Self-Paced Training, to share candid advice for UX practitioners trying to actively job search or level up in today's competitive market. With nearly 19 years in the field as both a designer and a hiring manager, he has a lot to say about where the field is headed — no matter what stage you're at in your career.

    That experience is also what shaped Evan's self-paced course on getting a job in UX, part of NN/G's new and growing library of practical, pre-recorded courses built around real skill gaps. Evan was one of the first to help develop the format — running experiments and prototypes to figure out what actually works for self-directed learners.

    Evan also previews a companion course aimed at hiring managers and shares that he's looking for sharp instructors to help expand the library into new topics across research, design, and AI.

    Check out our NEW Self-Paced Courses!


    About Evan Sunwall | Bio | Linkedin

    • Successful UX Job Searching (Course)
    • Hiring UX Talent (Course)


    Free NN/G Articles:

    • How to Apply and Secure a UX Job
    • Advice for Approaching a UX Job Search
    • Templates and Tools for UX Job Seekers
    • Preparation Tactics for a Tough UX Job Market
    • Growing in Your UX Career: Study Guide


    Don’t forget to like and subscribe! ❤️

    Follow Us On:

    Newsletter

    Instagram

    Threads

    Linkedin

    Bluesky

    X


    📹 Post-production by

    Tiago Pedro (Design Assistant)

    Megan Brown (Social Media Lead)


    TYXU5WMUAXAS8GTC

    Show More Show Less
    38 mins
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