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In this episode, Bryan Pollock and Mike Allen take a shot at service advisors. Well...not out of hate, out of a comp on how we treat technicians. Why can shop owners treat techs a certain way, but when they approach advisors with a similar stance, it's the end of the world? Something to chew on. They also dissect the myth that more advisors are always the answer, showing how deep-dive analysis can reveal wasted hours and productivity bottlenecks. And of course, they have some spicy, unfiltered fun, taking swings at industry sacred cows like the “300% rule” and sharing why making your own AI tools (and adopting top-tier shop software like Tekmetric) can boost both sanity and profits.

Timestamps:
00:00 Kicking off with a classic: Service advisors and efficiency “WTF” moments
03:44 Are podcasts ruled by ADHD? (Spoiler: Absolutely)
04:36 Lessons from Becky Witt & Hunt Demarest
07:13 Techs-to-advisor ratios and what shops get wrong
08:52 Where does the advisor’s time really go? Company-wide honesty hour
10:07 The “unaccounted for” hours—every shop’s dirty secret
12:24 Why mental gear-shifting kills productivity (and everyone’s guilty)
14:07 Investing big in software and still doing things “the old way”
16:07 Bridging the front-to-back gap: Should advisors have to see every repair?
19:31 Switching to Tekmetric: Will Bryan ever actually do it?
22:59 Real shop, real talk: One tech per bay and the volume game
27:20 Training, conferences, and why small events can outshine the big names
29:31 Free diagnostics, efficiency, and why some shops should re-think their value
31:35 Can great techs break the rules? The real value of experience
34:08 Should customers pay for your learning curve?
38:38 Average effort = average pay (and why that’s actually okay)
40:49 Diagnostic rates, shop profitability, and the marketing money trap
42:45 Getting left behind: AI, chatbots, and the future of shop work
43:09 Upcoming class: Build your own AI shop agent & get your hoodie!
48:53 Final confessions, hoodie reveals, and a not-so-subtle jab at 300% stores