Fragmentation - When the System Forgets Your Name

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Fragmentation - When the System Forgets Your Name

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Host Felix Mercer examines how institutional fragmentation erodes trust in American systems. Drawing on research from the Urban Institute and Cambridge University Press, the episode explores why trust in major institutions has declined 22 percentage points since 1979. Through real experiences of people navigating disconnected bureaucracies, Felix reveals how administrative burdens transform citizens into case numbers, breaking the social contract.

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This content was created in partnership and with the help of Artificial Intelligence AI

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