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Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 51 - A Facebook Post Turned Into THIS?!

    Episode 51 - A Facebook Post Turned Into THIS?!
    Jun 18 2026
    One message. A dozen detours. Dave delivers an all-time rant about oil changes. Steve fires back on everything that’s broken about dealership training. There’s even a little conspiracy talk (hey, it happens). And buried in all the chaos is a genuine fixed ops masterclass on the monsters every service leader is fighting right now: employee retention, building a real career path, and the customer service challenges crushing the drive.
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    32 mins
  • Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb

    Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb
    Jun 13 2026
    This live episode features two power-hitters. Ed Kopec of Paul Miller Audi walks us through his career — from service manager of a small four-technician Porsche store to building a $1.5 million+ fixed ops gross powerhouse, and his trajectory from service manager to general manager to vice president. Then the Profit Partner Spotlight goes to Michael Scorcio, MBA, Vice President of Traxtion, on how modern training tools and technology are helping the best dealerships grow.
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    Less than 1 minute
  • Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?

    Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?
    Jun 11 2026
    Dave Rogers and Steve Shaw tackle one of the most under-trained skills in the dealership: the art of diffusing a hostile customer. They cover why most associates have poor customer-diffusion skills, what to do when a customer drops the F-bomb, how to define your line in the sand BEFORE the conflict starts, and a set of practical diffusion strategies for the service drive.
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    31 mins
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