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Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
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About this listen

 Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 34 - Fixed Ops Profit Secrets Nobody Is Talking About

    Episode 34 - Fixed Ops Profit Secrets Nobody Is Talking About
    Apr 16 2026
    Dave Rogers and Steve Shaw pull back the curtain on the Fixed Ops profit secrets that most dealerships are completely overlooking — the under-the-radar tactics that can boost your fixed operations profit immediately. While everyone else chases the same obvious plays, these battle-tested approaches deliver fast, measurable lifts in customer-pay revenue, absorption rate, and overall service department profitability — without needing more staff, big budgets, or months of implementation.
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    28 mins
  • Episode 33 - Coaching Like the Pros

    Episode 33 - Coaching Like the Pros
    Apr 14 2026
    In Episode 33, Steve Shaw and Dave Rogers break down a powerful comparison: how elite coaches in professional sports (especially Major League Baseball) approach player development versus how most dealerships manage their service teams. They discuss why the best coaches in MLB don’t just manage — they actively coach every day to raise individual and team performance. Yet in the service department, many dealers still view training and coaching as an expense or a distraction that pulls technicians and advisors off the line. Steve and Dave flip the script: real coaching should be seen as a high-ROI asset and an income-generating investment, not a cost. They share practical ways to coach your team like pros — improving efficiency, boosting morale, increasing gross profit, and creating long-term retention. If you’re tired of treating training as a necessary evil and ready to build a championship-level service department, this episode delivers the mindset shift and actionable insights you need.
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    34 mins
  • Episode 31 - Dealer Maintenance Fails

    Episode 31 - Dealer Maintenance Fails
    Apr 7 2026
    Steve Shaw and Dave Rogers sit down with Bryan Shaw to expose a shocking real-world example from a CDJR dealership: In eight years, across 2 separate vehicles (including one under a free maintenance program), the dealership never once recommended a tire rotation or alignment to the customer. This isn’t just one bad store — it’s far more common than most dealers want to admit. Across the country, service departments are routinely missing basic maintenance opportunities, leaving billions of dollars on the table every single day in untapped service revenue. In this unfiltered conversation, Brian, Steve, and Dave break down exactly why this happens so often, how it quietly destroys profitability, and what fixed ops leaders can do to stop leaving easy money behind. If you’re a service manager, fixed ops director, or dealer principal tired of watching revenue slip through the cracks, this episode is a must-watch wake-up call.
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    22 mins
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