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The Client-Centered Law Firm

How to Succeed in an Experience-Driven World

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About this listen

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today’s law firms.

In The Client-Centered Law Firm, legal technology expert Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren’t opposing ideas. With this approach, they drive each other.

Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

©2020 Jack Newton (P)2020 Jack Newton Law Leadership Management & Leadership Business Management
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Well put, and clearly read, the ideas of this book caused inspiration, affirmation and a sense of what's possible to churn in my brain. Undoubtedly the best audible book I have discovered yet.

Fantastic!

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this book was a great listen, hearing things about running a law firm in a different perspective than the firm I currently work in. everyone can make a slight change to a better law firm

insightful

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