Ep. 14 - Most Companies Get Customer Service Wrong
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Ep. 14 - Most Companies Get Customer Service Wrong
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Customer service isn't about fixing problems after they happen. In this episode, Phil Collins and Robert Morgan discuss why the best commercial aquatic companies earn trust long before something goes wrong.
What you'll learn:
- Why customer service starts before the customer calls.
- How "going above and beyond" creates long-term relationships.
- Why trust is earned through consistency, not promises.
Whether you build, operate, or maintain commercial aquatic facilities, this conversation offers practical lessons you can apply immediately.
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